Terms and conditions

TERMS AND CONDITIONS

Article 1: Foreword

These General Terms and Conditions of Sale are governed by Articles 1125 et seq. of the French Civil Code and the French Consumer Code.

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of SIGNED and the customer. They apply without restriction or reservations to the purchases made by end customers and non-professional buyers on SIGNED website : www.signed.one.

These General Terms and Conditions of Sale cancel and replace all previous Terms and Conditions of Sale.

They take precedence over any other document, such as brochures and catalogues.

SIGNED reserves the right to adapt or modify these Terms and Conditions of Sale at any time. In case of modification, only the General Terms and Conditions of Sale in force on the day of the order shall apply.

In the case of online sales, the customer acknowledges having read and accepted, at the time of the ordering an item, these General Terms and Conditions of Sale and has the possibility of saving it at any time on a durable medium by printing them.

Before the contract is concluded by other distance selling techniques, SIGNED sends customers, at a minimum, information concerning their identity, the essential characteristics of the goods, the price and cancellation policy.

Article 2: Identification of the seller

Sales subject to these general terms and conditions are operated by SIGNED, a e-commerce establishment registered at the RCS de Paris under the number 839 684 578 whose registered office is located at 11 rue de Picardie 75003 Paris  – Email hello@signed.one VAT No.: FR24839684578.

 

SIGNED sells and produces limited edition prints from original artwork from selected artists. All the prints are signed and numbered by the Artists themselves.

Article 3: Order

Article 3.1: Capacity of the buyers

Only persons legally able to enter into contracts concerning the items offered by SIGNED on the Website may place an order. When placing an order, you must have the full legal capacity to adhere to these General Terms and Conditions of Sale.

When the buyer pays by credit card, the buyer declares that he/she is fully authorised to use the said card.

Article 3.2: Ordering

The list of items from SIGNED proposed in the context of distance selling is available on the Website.

Any order made on the Website warrants the buyer’s full and unreserved acceptance of these General Terms and Conditions of Sale

The main steps for ordering are described below.

To place an order online, you must select the items from the offers referenced on the Website. In accordance with the applicable legal provisions, each product sheet specifies the essential characteristics of the product, its price including VAT and the delivery time.

 

You can, pursuant to the applicable legal provisions, visualise your order and order a summary indicating the availability of the selected product(s) and listing the essential characteristics of the products ordered and their price. You will be able to modify or cancel the selection before making any payment.

In order to complete your order, you must create an account on the Website. In order to create this account and be identified, you must fill in all mandatory fields in the identification form available on the Website.

 

Order finalisation requires full payment of the product price. To continue and finalise the order, click on “proceed to paypal”.

You will be asked to read these General Terms and Conditions of Sale and must expressly accept them before validating and paying for your order. By accepting the General Terms and Conditions of Sale, you acknowledge having received all necessary information before confirming your order.

After confirming the contents of your order and having been informed that by validating your order, you agree to pay the price, you will have to choose from the means of payment proposed by SIGNED and pay.

Article 3.3: Order confirmation.

Once your order has been validated you will receive an order number and a confirmation email acknowledging receipt of your order. This email contains a link that allows you to access, download and print this receipt.

The items and their prices are valid as long as they are visible on the Website, within the limit of available stock.

The sale will be considered definitive once the customer has completed payment and SIGNED has sent an order confirmation by email as mentioned in the first paragraph of this Article.

Article 4: Prices

The prices of the items appearing on the Website are indicated in euros and include all taxes. They do not include delivery costs, which are specified elsewhere. The prices include VAT at the rate in force on the day of the order.

Items are invoiced on the basis of the rates in effect on the day of validation of your order.

The prices displayed on the various media containing offers from SIGNED, in particular paper documents such as purchase orders and leaflets, may have a limited validity period specified on said media. Please verify that the price is still in effect before placing your order.

The items remain the property of SIGNED until receipt of full payment by SIGNED.

Shipping costs are indicated when you validate your shipping method.

Article 5: Payment

All the payment for purchases on the Website can be made by credit card or by paypal at the time of the order through Paypal’s platform.

All orders are payable in euros. Your credit card or Paypal account will be debited at the time of the transaction. Your order is shipped after checking your payment method and receiving the debit authorisation for your card.

SIGNED reserves the right to refuse any delivery in case of refusal of authorisation of payment by credit card from officially accredited bodies, in case of non-payment and in case of legitimate reasons to doubt your means of payment.

Article 6: Delivery

The items ordered are delivered to metropolitan France, Germany, United Kingdom, Austria, Belgium, Italy, Netherlands, Spain and Switzerland.  

 

All deliveries are supported by La Poste (Colissimo), your package will drawn in real time shipment to delivery, online, via email or iPhone app. The package will be sent from our premises within 3 days to 7 working days after order confirmation and will then take about 5 days to be delivered to you by Colissimo.

 

Delivery time is given for informational and indicative purposes only and the days indicated apply only to working days. SIGNED endeavours to respect the delivery time given during order confirmation, unless for unavoidable circumstances such as but not limited to: strikes, frost, fire, storm, floods. A delay in delivery does not justify an order cancellation and does not give compensation for damages.

In the event of absence of delivery, you may send a registered letter with acknowledgement of receipt or any other durable medium such as an email to the customer service department of SIGNED requesting that the latter carry out delivery within a reasonable additional period or requesting your order be cancelled. You will then be refunded the entire amount paid by paypal used for secure payment within fourteen (14) days following receipt of your email by SIGNED. We kindly request that you contact our service team for more information by email hello@signed.one. SIGNED may defer repayment until it has received the goods or until you have provided proof of expedition of the goods, whichever comes earlier. To facilitate the refund, you may send your paypal information along with your refund request.

Orders are shipped to the mailing addresses you entered at the time of your order. They are delivered by La Poste in France and other European Union countries we deliver to.

Shipping costs are seven euros eighty cents (7.80) for delivery in France and Corsica; twelve euros fifty (12,5) for Germany, The United Kingdom, Austria, Belgium, Italy, Netherlands, Spain and Switzerland; and twelve euros (12€) for the United Kingdom  These shipping costs are inclusive of all taxes.

An email for tracking the package will be sent to you as soon as your order leaves our premises. This email contains your package number and an Internet link that allows you to track the route to your destination.

In case of delay of delivery signaled by the customer to SIGNED, the latter will check if the order has been shipped or not. If it has been, SIGNED will request that La Poste carry out an investigation to verify whether the order has been sent or if the package has been lost or stolen. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.

Article 7: Warranty and exchanges

Pursuant to the legal provisions in force relative to the conformity of the product sold, SIGNED refunds or exchanges products that are defective or do not correspond to your order. The contents and methods of exercising this legal warranty are described in Articles L.217-4 et seq. of the French Consumer Code.

You have a period of fourteen (14) days as from delivery of the items to act. You may request the replacement or repair of the items.

 

Please verify that the items delivered to you correspond to those you ordered upon receipt of your order.

Please also check the condition of the items that were ordered by and delivered to you. In case of damage, tearing or opening of the packaging of your package, please refuse the parcel or make the usual reservations on the delivery slip of La Poste and contact the customer service department of SIGNED by email hello@signed.one to indicate the reasons for refusal of the delivery. SIGNED will request that La Poste carry out an investigation to verify whether the order was delivered in good condition or not. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.

In all the above cases, you must return the item(s) ordered to SIGNED in their original condition. You will be reimbursed, within fourteen (14) days (from the date of receipt by SIGNED of the returned products), the total amount you paid, by automatic transfer to the bank account used for payment by credit card. SIGNED will pay the product return cost either by sending you a COLISSIMO label or by reimbursing the return costs on the basis of a flat-rate payment of 9 € TTC (nine euros all taxes included). We kindly request that you contact the Claims Department (Service réclamations) by email at hello@signed.one for more information. To facilitate the refund, you may send your bank account information (RIB) along with your refund request.

Article 8: Cancellation right

Article 8.1: Cancellation right

Pursuant to the legal provisions in force, you have the right to withdraw without giving reasons within fourteen (14) days following receipt of the ordered items.

To exercise the cancellation right, you must notify us of your decision to cancel the order by means of a statement without ambiguity by email at the following address:

hello@signed.one

In order for the cancellation period to be respected, you must send your email relative to the exercise of the cancellation right before the expiry of the deadline.

Article 8.2: Effects of cancellation

In the event of cancellation, SIGNED will reimburse all payments received from you.
The delivery cost are your responsibility.

For more information please contact per email our team at hello@signed.one. Reimbursement will take place without undue delay and in any event not later than fourteen days from the date on which SIGNED was informed of your decision to cancel the order. SIGNED will carry out the reimbursement using the same means of payment as that used for the initial transaction. To facilitate the refund, you may send your paypal information or bank details along with your refund request.

SIGNED may defer reimbursement until it has received the goods or until you have provided proof of expedition of the goods, whichever comes earlier.

Article 9: Personal data – Confidentiality

Personal data collected and processed by SIGNED, is the data that you deliberately give when you create your account on the form available on the “login”page  and during your transactions. It can also include your IP address (address of the computer) which is automatically collected. SIGNED also collects some personal data (first name, name, electronic address) when you are connecting through social network accounts (such as Facebook connect) in accordance with your connection settings.

You agree to transmit personal data that is truthful. SIGNED shall take all appropriate measures to limit the risk of loss, deterioration or misuse of the collected data.

The information and data concerning you are necessary for the management of your order and our commercial relations and are only collected for these purposes. The data can also be used by SIGNED for reminders on abandoned transactions purposes by email. They are also processed for detecting transactions at risk, which leads to payment block. The processing of personal data is subject to a declaration to the National Commission for Data Protection and Liberties (CNIL). They are retained for a period equal to the contractual relations, unless otherwise specifically provided by law.

SIGNED WILL NOT communicate these to third parties such as its suppliers or its business partners.

The mandatory data is marked as such by an explicit mention on the Website.

In accordance with the French Data Protection Act of 6 January 1978 and the provisions relative to the protection of personal data, you have the right to access, rectify, oppose and delete your personal data, as well as provide specific instructions to SIGNED on how your personal data should be treated after your death, by making a request by email hello@signed.one

You also have the right to oppose use of your personal data for the purposes of receiving commercial prospection, by making a request by email or postal mail to the above addresses.

In case of payment block with your credit card, you can contact us at the following address hello@signed.one or make your payment by other means.

Article 10: Litigation, Force Majeure and Applicable Law

These General Terms and Conditions of Sale are subject to French law.

In the event of a dispute, you may have recourse to a conventional mediation procedure or to any other alternative means of dispute settlement.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, SIGNED adheres to the e-commerce mediation service of MEDICYS whose contact details are as follows: 73 Boulevard de Clichy, 75009 Paris– https://wwww.medicys.fr/. After prior written authorisation from the customers vis-à-vis SIGNED, the mediation service (Service du médiateur) can be seized for any consumer dispute whose settlement was not successful. In the event of legal action, all disputes relative to the interpretation and/or performance of the services covered by these General Terms and Conditions of Sale will be the jurisdiction of the French courts.

However, neither Party may be held liable for the total or partial non-performance of its obligations if this non-performance is due to a fortuitous event or the occurrence of an element constituting force majeure as defined by case law, such as, but not limited to, flood, fire, storm, lack of raw materials, total or partial strike of transport and postal services.

In such a case the parties agree that they shall meet to discuss the situation as soon as possible in order to determine the modalities of performance of the order if the case of force majeure continues beyond a period of one month.

In the event that any of the provisions are cancelled or considered to be unenforceable to the customer by a court decision, then the remaining provisions of these General Terms and Conditions of Sale shall remain in full force.